Exchange Policy
At Rutbah, customer satisfaction and product quality are our top priorities. While we do not accept returns or refunds, we provide a 7-day exchange policy for defective products. Please read the details below:
1. Eligibility for Exchange
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You can request an exchange within 7 days from the date your order is delivered.
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Exchange will only be accepted if:
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The product has a manufacturing defect, or
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There is a material defect in the product.
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⚠️ Please note:
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No exchanges will be provided for color issues, size concerns, or personal preferences.
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Items must be unused, unworn, unwashed, and returned in their original packaging with tags intact.
2. Exchange Process
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Contact us at [insert email/phone number] within 7 days of delivery.
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Share your order details and photo/video proof of the defect.
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Once approved, we will provide instructions for sending the item back.
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After inspection, we will send you a replacement product of the same style and value.
3. Shipping Costs
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If the product has a genuine defect, Rutbah will bear the shipping costs.
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For all other cases, the customer will be responsible for shipping charges.
4. Non-Exchangeable Items
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Products requested for exchange after 7 days of delivery.
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Products without original tags or packaging.
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Products damaged due to misuse, mishandling, or normal wear and tear.
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Items purchased during sale, clearance, or promotional offers.
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Customized or altered items.
5. Contact Us
For exchange requests or questions about our policy, please contact:
Rutbah
📧 Email: [insert email]
📞 Phone: [insert phone]
📍 Address: [insert business address]
