Return & Refund Policy

At Rutbah, we take pride in the quality of our products. Each item is carefully crafted and inspected before it reaches you. Please read our policy below to understand how we handle returns, refunds, and exchanges.

1. No Returns or Refunds

We do not accept product returns once an order has been delivered.
We do not provide refunds under any circumstances.
Please ensure you check the product details (size, color, measurements) carefully before placing your order.

2. Exchange Policy (Defective Products Only)

We only provide an exchange if:

The product delivered to you has a manufacturing defect, or
You received a wrong item in your order.

3. Conditions for Exchange

To be eligible for an exchange:

You must notify us within [insert time frame, e.g., 48 hours] of receiving the order.
The product must be unused, unworn, unwashed, and in its original packaging with tags intact.
You must provide proof of defect (photo/video) by emailing us at [insert email] before shipping it back.

4. Exchange Process

Contact our support team at [insert email/phone number] within the specified time.
Once your request is approved, you will receive instructions for the exchange process.
After we receive and inspect the defective product, a replacement item will be shipped to you.
Exchange is subject to product availability. If the same product/size is unavailable, we may offer you an alternative of equal value.

5. Shipping Costs

In case of a defective or wrong product, Rutbah will bear the return shipping costs.
For all other cases, the customer is responsible for shipping charges (if applicable).

6. Non-Exchangeable Items

Products damaged due to misuse, mishandling, or normal wear and tear.
Items purchased during sale, clearance, or promotional offers.
Customized or altered products.

7. Contact Us

For any questions about our Return & Exchange Policy, please contact:

Rutbah
📧 Email: [insert email]
📞 Phone: [insert phone]
📍 Address: [insert business address]