Aariz

Returns Policy

At Rutbah, customer satisfaction and product quality are our top priorities. While we do not accept returns or refunds, we provide a 7-day exchange policy for defective products. Please read the details below: 1. Eligibility for Exchange You can request an exchange within 7 days from the date your order is delivered. Exchange will only be accepted if: The product has a manufacturing defect, or There is a material defect in the product. ⚠️ Please note: No exchanges will be provided for color issues, size concerns, or personal preferences. Items must be unused, unworn, unwashed, and returned in their original packaging with tags intact. 2. Exchange Process Contact us at [insert email/phone number] within 7 days of delivery. Share your order details and photo/video proof of the defect. Once approved, we will provide instructions for sending the item back. After inspection, we will send you a replacement product of the same style and value. 3. Shipping Costs If the product has a genuine defect, Rutbah will bear the shipping costs. For all other cases, the customer will be responsible for shipping charges. 4. Non-Exchangeable Items Products requested for exchange after 7 days of delivery. Products without original tags or packaging. Products damaged due to misuse, mishandling, or normal wear and tear. Items purchased during sale, clearance, or promotional offers. Customized or altered items. 5. Contact Us For exchange requests or questions about our policy, please contact: Rutbah 📧 Email: [insert email] 📞 Phone: [insert phone] 📍 Address: [insert business address]